Term and Conditions

Welcome to Bloomgear Garden Shop! These Terms and Conditions govern your use of our website (plantcarestore.com) and all purchases made through it. By accessing our site and making purchases, you agree to comply with these terms.

1. About Our Shop

Bloomgear Garden Shop is an online retailer specializing in premium gardening supplies and outdoor living products, including:

• Compost bins, tumblers, and accessories
• Quality seeds (flower, fruit, and herb)
• Garden tools and equipment
• Indoor and outdoor planters
• Outdoor furniture and accessories
• Fertilizers and growing supplies

We cater to gardening enthusiasts and homeowners looking to enhance their outdoor spaces with our curated selection of practical and aesthetic products.

2. User Responsibilities

2.1 Account Information

When creating an account or making purchases, you agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Promptly update any changes to your information

2.2 Prohibited Activities

You may not:

• Use our site for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Use automated tools to scrape content or place orders
• Misrepresent your identity or location
• Resell our products without authorization

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in product descriptions, images, and pricing. However, we cannot guarantee that:

• Colors displayed exactly match physical products
• All product features are error-free in description
• Inventory is always available

3.2 Product Restrictions

Note these important restrictions:

• Seed products (flower, fruit, herb) cannot be returned for health/safety reasons
• Fertilizers and compost products are non-returnable
• Opened/used garden tools cannot be returned

4. Ordering and Payment

4.1 Order Process

When you place an order:

• You receive an order confirmation email
• We process orders within 1-2 business days (excluding weekends/holidays)
• We reserve the right to cancel orders for any reason, including suspected fraud

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store complete payment details on our servers.

4.3 Pricing and Taxes

All prices are in USD. You are responsible for:

• Any customs duties or import taxes for international orders
• Verifying the total cost before completing your purchase

5. Shipping Policy

5.1 Shipping Areas

We ship globally except to:

• Parts of Asia (specific restrictions apply)
• Remote areas (determined by carrier limitations)

5.2 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: For orders over $50 via EMS (15-25 business days after shipment)

Delivery times are estimates and may vary due to customs processing or carrier delays.

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery if:

• Items are unused and in original packaging
• Original receipt/proof of purchase is included
• The return is initiated via email to [email protected]

6.2 Refund Process

Refunds are issued within:

• 3-5 business days for credit card/PayPal payments
• 5-10 business days for bank transfers

Original shipping costs are non-refundable unless the return is due to our error.

6.3 Exchanges

For exchanges:

• We process exchanges after receiving your return
• You’re responsible for any price difference and additional shipping
• For defective/damaged items, we cover return shipping and send replacements

7. Intellectual Property

All content on our website (text, images, logos, etc.) is owned by Bloomgear Garden Shop or our licensors and protected by copyright laws. You may not:

• Reproduce, modify, or distribute our content without permission
• Use our trademarks without written consent
• Reverse engineer or copy our website’s functionality

8. Liability Limitations

Bloomgear Garden Shop is not liable for:

• Incorrect product use or application
• Plant growth results (affected by many external factors)
• Shipping delays beyond our control
• Indirect, incidental, or consequential damages

Our total liability for any claim related to your purchase is limited to the purchase price of the product.

9. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy for details about how we collect, use, and protect your personal information.

10. Changes to These Terms

We may update these Terms periodically. The updated version will be posted on our website with a new effective date. Continued use of our site after changes constitutes acceptance.

11. Governing Law

These Terms are governed by the laws of California, USA. Any disputes shall be resolved in the courts of Sacramento County.

12. Contact Us

For questions about these Terms or any order:

Email: [email protected]
Mail: Bloomgear Garden Shop, 3804 West Fork Street, Sacramento, US 17968